POS
Use and configure the GoTab POS — dine-in orders, quick orders, split checks, voids, and hardware setup.
Everything you need to run the GoTab POS — from activating your device and taking your first order to managing tabs, processing payments, and configuring advanced features.
Setup & Activation
Section titled “Setup & Activation” Activate GoTab POS as a Terminal Set up your GoTab POS app as a payment terminal for card processing.
Activate GoTab POS as Non-Terminal Set up your GoTab POS app without payment terminal functionality.
How to Assign a PIN Create and assign staff PINs to control access to the POS.
How to Create a Floor Map Build a visual floor map of your tables and zones for the POS.
POS Default Views Configure which view staff see when they open the POS.
POS Menu Management Control which menus and items are available on the POS.
Set Up the Phone-Only POS Configure a phone-based POS setup for mobile staff.
Daily Operations
Section titled “Daily Operations” Starting a Dine-In Order Walk through opening a tab and placing a full dine-in order on the POS.
Creating a Quick Order Ring up a fast counter-service order without opening a full tab.
Starting a Takeout Order Place a takeout order and manage it through to fulfillment.
Finding Tabs Search and locate any open or closed tab on the POS.
POS Tab Views Understand the different tab views available on the POS.
Server Spot Assignments Assign servers to specific spots or tables for section management.
POS Notifications Configure and respond to notifications on the POS.
What are Maps? Navigate your location using the visual map view on the POS.
Tab & Order Management
Section titled “Tab & Order Management” How to Comp or Void Items Remove items from a tab or apply a comp during service.
Split Pay Split a tab's payment across multiple cards or payment methods.
How to Transfer a Tab Move an open tab to a different table or server.
How to Reopen a Tab Reopen a tab that was previously closed.
Remove Payment and Reopen Tab Remove a payment from a closed tab to make changes.
How to Add a Service Fee to a Tab Apply a service fee or surcharge to a guest's tab.
How to Add a Tip to a Closed Tab Add or adjust a tip on a tab that has already been closed.
Add a Tip from a Previous Day Apply a tip to a tab from a prior business day.
Refund Mode Process refunds directly from the POS.
How to Override Schedules on the POS Temporarily bypass schedule restrictions from the POS.
Full Service: POS Coursing Use coursing to send items to the kitchen in timed rounds.
How to Rush Orders Flag an order to be expedited through the kitchen.
How to Set a Spend Limit on a Tab Cap the amount a guest can spend on their tab.
View All Tabs with No Tip Filter for tabs that were closed without a tip added.
Cash Due to the House/Server Calculate and reconcile cash owed to the house or server.
Pay for an Event in Advance Collect a deposit or full payment for an upcoming event.
Advanced Features
Section titled “Advanced Features” Quick Modifiers on the POS Apply modifiers to items faster using the quick modifier panel.
Barcode Scanner on the POS Use a barcode scanner to add items to a tab by scanning.
Tab Pass Optimizations Speed up the tab pass workflow for high-volume service.
Add Mobile Number to a POS Tab Capture a guest's phone number on a tab using Phone Pass.
Discoverable on the POS Enable guests to find and join an existing tab on the POS.
Call Number Prompt Display a call number at checkout for counter-service pickup.
GoTab RFID Technology Use RFID wristbands or cards to open and manage tabs.
How to Access a User Report View a report of transactions and activity by individual staff member.
Why Don't I See the Refund Option? Troubleshoot missing refund options on the POS.
Ring In an Item Without Printing Add an item to a ticket at a station without triggering a print.
Hardware
Section titled “Hardware” AMS1 Setup and usage guide for the AMS1 hardware device.
S1F2 Setup and usage guide for the S1F2 terminal.
How to Pair an NYC1 Connect and configure an NYC1 payment terminal.